Product questions come to the brand. Anything about an order that has already been placed is faster through the retailer that took it.
Fit questions, care questions, whether a particular color is coming back, wholesale and press inquiries: those belong with the brand. DUALIE is a P&P Imports brand and the business address is:
P&P Imports LLCWrite to [email protected]. Business hours are Monday to Friday, 8:00 AM to 4:00 PM PT, and messages that arrive outside those hours are picked up on the next working day. Put the product name and the colorway in the subject line and the answer comes back in one reply instead of three.
This site is the brand catalog, not the checkout. When you press a buy button you land on the retail listing, and that retailer takes the payment, ships the parcel and handles the return. They also hold your order number, which is what anyone will need first. Going to them directly through the order history in your account is always faster than routing a question through us and back.
The short version: if the question is about the product, ask the brand. If the question is about a parcel, ask whoever sent it. See shipping and returns for what to expect.
Start with the retailer, because they can replace it immediately. If the problem is a manufacturing fault rather than a shipping accident, the warranty page explains what the brand covers and what it needs from you.